Returns Policy

Order Cancellation

An order can be cancelled before it has been fulfilled or shipped. Normally we ship all orders within a few working days, depending on the items ordered so call or email us as soon as you decide to cancel the order.
In case the order has already been shipped, the order can't be cancelled, after the cooling off period, which is 14 days from when the order was sent.
Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery or refuses it, we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.
An order may be cancelled at any time between the placement of the order and within 14 days of placing the order.

Returns Policy

We do accept returns, Item must be returned to us in their original conditions with the original packaging, We do not accept opened, used, or part removed goods,
When an item is deemed faulty and unfit for purpose, we will require any supporting photographic or video evidence available. Once accepted you will be offered a replacement. This will be delivered and the faulty item collected free of charge. No delivery charges for faulty items will be passed to you the customer unless you require a different delivery type to the original delivery. If you chose against a replacement or repair, we will arrange for the goods to be collected. Time scales will vary, however we will endeavour to have them collected as quickly as possible. When the goods are back with us they will be checked for said fault / defect and if found a full refund will be issued. If however no fault is found, any refunds will exclude collection charges.
Please contact us prior to returning the goods. Return carriage charges are at the buyer’s expense unless items are damaged or incorrect.
Customers are advised that goods being returned are at their own cost, where the purchase has been made & goods have been dispatched to a country other than the UK (Including Northern Ireland). This will apply to all instances including goods damaged in transit.
Please be aware of this before making any purchase.
If your item is damaged during transit, please call us immediately to arrange a replacement and to discuss the return of the damaged goods. If there is any doubt please sign for the goods as “damaged”. If signed for as `OK` - then we cannot accept any damages after this. It would assist your claim for damages if documentary proof was provided ie. A picture.
If you have received an item which does not match the original item description and you wish to return it, please call us immediately to arrange for the original item to be dispatched and to discuss the return of the incorrect item.
On receipt of goods you have 48 hours to contact us for a refund or replacement. Please ensure you check your goods immediately to avoid disappointment.
We will not entertain refunds or replacements after 30 days have elapsed since purchase.
If the item is returned un-opened and in its original condition we will refund the item cost minus postage fees. Please note we will NOT refund any item that has been assembled or modified in any way or form.
All returns must be in their original packaging. We cannot accept responsibility for returned items damaged or lost in the post, it is therefore advisable to take out postal insurance. Or, alternatively, to send the package by recorded / special delivery or Parcel force.
Returned goods for whatever reason must be returned to us at your own cost unless we agree that you may dispose of them in which case please comply with the manufacturers instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier and you must co-operate and allow a suitable time for the courier to collect at an appropriate time. We may instruct you to return via Royal Mail or equivalent Postal Service within your own country and we shall refund such costs to you at time of refund.
Any refund amount will only cover the amount of your actual purchase price.
Items will be subject to a 10% (or £1.00 minimum) handling fee, this will be to cover the associated costs.
Please Contact us if your item is faulty.
Please contact us by telephone or email
We do not provide returns postage on FREE delivery.

There are certain situations where only partial refunds are granted: (if applicable)

Partially fulfilled order.
Any item not in its original condition or is damaged or missing parts for reasons not due to our error.
Any item that is returned after the agreed returns delivery time

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (normally 3-5 working days).

Late or missing refunds

If you haven’t received a refund yet please be advised that some refunds may not appear on your card for a few working days so please allow some time to pass before contacting us regarding late or missing refunds.

You can also contact us at info@modernhomeinteriors.co.uk or call us on 0141 374 0321

Exchanges

We may offer to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or call us directly.

If the exchange is not available, we shall refund the amount paid by you once returned order has been received and inspected by our team. You may consecutively place a fresh order for the same or different product.

Bat Warranty – Applies to Cricket Bats only

This warranty applies to all English willow cricket bats labelled ‘FLC’ supplied by 4 Lions Cricket Academy Ltd and does not affect your statutory consumer rights. There are various brands within the FLC range which all include the FLC label.

FLC bats have chunky edges, toes, and shoulders, but to ensure that the bat goes as well as it possibly can, and to ensure its longevity, they will need careful preparation before use with a cricket ball as well as routine maintenance.

General Information

Cricket bat willow – English willow is by nature a soft fibrous reed. Performance and durability have been enhanced during production by a drying and pressing process. Due to the nature of the game even with typical use the willow can become bruised, scarred or dented, however the performance of the bat will not be affected. Such marking can occur at any time during the lifespan of the bat and is regarded as normal wear and tear.

Refunds – Cricket Bats Only

In order for a cricket bat refund to be approved, it must be returned within 48 hours of receipt and it must be returned unused. Please note that cricket bats returned after 48 hours from delivery will NOT be approved for a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (normally 3-5 working days).

Registration and Returns

All FLC bats have a warranty of three months from the date of purchase. The date of purchase of the bat from 4 Lions Cricket Academy Ltd (FLC) will be confirmed by email by 4 Lions Cricket Academy Ltd following the purchase.

Any repairs or replacement bats are at the discretion of FLC. Bats returned must be accompanied by proof of purchase (including date of purchase).

If it is agreed and accepted that the bat needs to be returned for repair and is within the 3-month warranty period then 4 Lions Cricket Academy Ltd will advise where the bat should be returned to. 4 Lions Cricket Academy Ltd has a preferred “quality” bat repairer and the customer will likely be asked to return the bat directly to him. Shipment costs will be paid by the customer. 4 Lions Cricket Academy Ltd will pay for the repair and return shipment costs.

Lifespan of a Cricket Bat

There is no definitive length of time that a cricket bat will last. The condition of a bat deteriorates with use. The length of time before a player needs to replace the bat will depend upon: the amount of use, the weight of bat (heavier bats tend to be more durable than lighter bats) and the care with which the bat is treated.

Damage during play

Immediate action should be taken. This normally necessitates withdrawal from play whilst repairs are carried out. It is essential that any repairs are carried out by professional bat makers. The manufacturer is unable to guarantee repair work carried out by non-approved repairers.

If in any doubt, please contact 4 Lions Cricket Academy Ltd who will be able to advise you on the best course of action.

Deliberate damage or damage incurred off a cricket pitch

Deliberate damage to the bat invalidates this warranty. The circumstances of any damage incurred off a cricket pitch will be considered by FLC’s craftsman, who reserve the right to decline any claim for damage or repair subject to the cause and context of the damage caused.

Insurance

Your household insurance policy may cover damage to your cricket bat. If in doubt, consult your insurer.

Winter storage

At the end of each season your FLC bat should be cleaned, lightly oiled and stored in a cool, dry location away from direct heat so as not to dry the bat out thereby making it brittle and susceptible to future damage.

PREPARATION

Before use, two coats of cricket bat oil (one coat is the equivalent of one teaspoonful) should be gently rubbed into the front, back, edges and toe of the blade (taking care to avoid the splice), 24 hours apart. Oiled correctly, the bat fibres should be supple and the face and edges will dent rather than crack during the knocking-in process. The bat should then be carefully knocked-in.

All FLC bats are pre-knocked but further knocking in, is always recommended.

This service is offered by FLC at an additional cost of £30 when the purchase is made. If you prefer to knock in yourself, the bat will need to be knocked in with a bat mallet concentrating on the blade and most importantly, the edge of the blade and the toe.

The bat should be struck with gradually increasing force in all areas where one would normally expect to hit the ball. The edges require special attention.

Edges need to be rounded off so that a hard new ball cannot damage the bat. The edges should be struck at 45 degrees to the face so that the mallet can compress the willow.

The full knocking in process should take in the region of four hours, although it may vary, as every bat is different. Before using the bat in match conditions, the bat should be used in net sessions against an old ball. If deep seam marks become present your bat requires some more knocking in. Knock in for a further one hour and repeat the gentle net session.

Under no circumstances should a bat be used in match conditions less than two weeks following purchase.

Maintenance during use

A high quality anti-scuff sheet, available from any retailer, can be used to increase longevity of your FLC bat. It helps protect the face and edges of the blade making them a sealed unit, removing the need for sanding down and oiling during the season apart from light oil on the toe and back.

If no anti-scuff facing is adopted then during the playing season the face and edges of the bat should be given a rub down with some fine sandpaper and given a light oil up to 4 times a season, depending on usage of the bat. It is equally important to ensure that the bat is not over-oiled as this will lead to a deadening of the bat and a reduction in performance.

BAT DAMAGE

FLC cricket bats are handcrafted from natural materials and as a result, are expected to deteriorate during usage. Our professional craftsmen have put together the following notes to assist the explanation of certain likely scenarios, which may occur within the life-span of the bat:

Handle Breaks
Cause: General wear and tear.
Solution: The bat itself is not replaceable but the handle may be repaired/replaced at the manufacturer’s discretion.

Blade Breakage – Bat Splits into two pieces
Cause: Weak or excessively dry willow.
Solution: Potentially replaceable by full or partial credit at the manufacturer’s discretion.

Blade Damage

Surface Cracking to the face of the blade
Cause: General wear and tear.
Solution: Not replaceable as the crack will not affect the performance of the bat. Repairable at the manufacturer’s discretion and the customer’s expense.

Surface cracking to the edge of the blade
Cause: General wear and tear.
Solution: Not replaceable as the crack will not affect the performance of the bat. Repairable at the manufacturer’s discretion and the customer’s expense.

Surface cracking to the toe area of the blade
Cause: General wear and tear. This type of damage is often caused by the striking of a ‘yorker’ delivery and/or excessive tapping of the crease and is therefore not the fault of the bat.
Solution: Not replaceable as the crack will not affect the performance of the bat. Repairable at the manufacturer’s discretion and the customer’s expense.

Split through the toe area of the blade
Cause: This type of damage is caused by the striking of a ball at, or near the base of the blade, e.g. the striking of a ‘yorker’.
Solution: Repairable at the manufacturer’s discretion and the customer’s expense.

Cracking to the shoulder area of the blade
Cause: General wear and tear.
Solution: Not replaceable as the crack will not affect the performance of the bat. Repairable at the manufacturer’s discretion and the customer’s expense.

Damage due to misuse of the bat or by accident
Cause: Generally caused by accidentally striking an object other than the ball, stumps for
example.
Solution: Not replaceable, may be repairable at the customer’s expense.

Moisture Damage
Cause: This type of damage occurs as a result of use in damp or wet conditions. It generally leads to swelling of the toe area of the blade, which after drying may well split.
Solution: Not replaceable as there is no fault in the manufacturing or the materials used. The damage may be repairable at the manufacturer’s discretion and the customer’s expense.

Damage due to poor quality Cricket Balls
Cause: Poor quality or excessively hard cricket balls can be the cause of many types of crack or split damage to the blade of the bat.
Solution: All cricket bat manufacturers recommend that only balls of reputable manufacture are used. Use of any other style or type of ball may cause damage to bats and will affect any claim made.